A better experience for all: How Open Banking is changing e-commerce

Open Banking is changing the future of how consumers use financial services by enabling industries, such as e-commerce, to create integrated experiences.

a month ago   •   3 min read

By Tun Yong Yap

40 million.

That was the number of new users from Southeast Asia which came onto the internet in 2020.

With lockdowns from the pandemic catalysing the ‘flight to digital’ and forcing consumers to shop online, the e-commerce industry has witnessed unprecedented growth.

Within the region, e-commerce experienced a compounded annual growth rate (CAGR) of 63 per cent from 2019 to 2020.

And this growth is sticky.

According to Google’s e-Conomy SEA 2020 report, more than 9 in 10 users intend to continue using digital services going forward. Consequently, e-commerce within Southeast Asia is projected to grow 23 per cent CAGR to hit US$172 billion by 2025.

Amidst these eye-boggling statistics, it also means the e-commerce industry would get more competitive as more players enter seeking to get a slice of a growing lucrative market.

Retailers will need to fight harder for loyalty by establishing competitive advantages in user experience.

Besides, the increased adoption of digital services will see e-commerce platforms place a greater emphasis on fighting online fraud.

In 2019, US$260 million was lost to digital fraud in the region, with identity theft (71 per cent) and account fraud (63 per cent) among the leading methods.

This figure, which puts Southeast Asia among the top regions for fraud worldwide, has been largely caused by inefficiencies in identity verification.

How can e-commerce platforms stand out from the competition while fighting fraud?

The growth of e-commerce is expected to continue post-pandemic
The growth of e-commerce is expected to continue post-pandemic. (Image Credit: e-Conomy SEA report)

Enter Open Banking

Leveraging on open APIs, Open Banking enables e-commerce platforms to securely connect to a consumer’s bank account for purposes including initiating payments or retrieving data on their behalf.

This enables e-commerce companies to build a better user experience by allowing shoppers to pay directly from within the app.

Besides bypassing traditional card interchanges and eliminating platform fees, a frictionless payment process would also decrease drop-offs, resulting in a higher conversion rate.

Open Banking APIs also enables e-commerce platforms to offer alternative payment options such as buy now, pay later (BNPL).

With Open APIs facilitating an accelerated credit scoring process, platforms can provide risk-adjusted financing plans to increase checkout rates, without running the risk of high default rates.

With Open Banking, merchants can also look forward to a more convenient onboarding process.

By allowing the e-commerce platform to access their bank account data, verification of account ownership and other know-your-business (KYB) processes can be accelerated, allowing for trusted sellers to start quickly.

Crucially, Open Banking reduces the possibility for fraud to occur.

As transactions payments are processed by the consumer’s bank, they are subjected to bank-grade security guidelines, thereby significantly reducing identity theft and account fraud.

A better experience

How does an Open Banking experience look like for a consumer at checkout?

Firstly, the user would have the option to select their preferred payment method.

If they had selected a direct bank payment, they would be automatically directed to their banking app, where the authentication and authorization processes would take place.

Once verification and consent are given, payment is sent directly from the user’s bank account to the e-commerce platform. During this, the user is redirected back to the platform to continue the checkout process, preventing drop-offs.

Open Banking is changing the future of how consumers use financial services by enabling industries, such as e-commerce, to create integrated experiences.

Open API platforms like Finantier are the enablers for that to happen.

We create developer-friendly APIs, allowing e-commerce platforms to easily embed them within their platforms.

If you’re an e-commerce platform seeking to level up on your competitors, speak to us today to learn how we can work together to create a better experience for your customers.

In Summary

✅ The growth of e-commerce has been accelerated by the pandemic but is expected to continue.

✅ Open Banking can help e-commerce platforms stand out in a competitive industry by offering a better user experience while reducing online fraud.

✅ E-commerce merchants will also benefit through a more convenient onboarding process and direct payouts to their bank accounts.

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